We have multiple ways you can contact us. Please email email@example.com for questions about future or existing orders. If you are ever visiting one of our social media channels you can also send a direct message and a team member will respond promptly.
When will my order ship?
Orders with Ground Shipping typically take between 1 to 3 business days to be processed and shipped. Expedited orders placed before 12:00 (EST) will be shipped the same day. Billing and Shipping address must match and there are no exceptions. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
How long will it take my order to arrive?
We currently offer Standard Shipping.
Orders are typically shipped within 48 hours after the order is placed, and standard Ground Shipping orders arrive in 4 to 5 business days once order is shipped. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date. For orders shipped outside of the continental United States please allow 6-8 business days for delivery.
How do I change my shipping address once my order is placed?
If you have entered an incorrect shipping address, please email firstname.lastname@example.org so that we can correct your address. Once your package has shipped we can not change the address that was originally provided.